What is telemedicine?
Telemedicine provides a secure way for BayCare Clinic providers to continue to serve their patients throughout northeastern Wisconsin and the Upper Peninsula of Michigan during the COVID-19 pandemic.
With social distancing so important for the health of our communities, telemedicine allows new and existing patients to receive care without the travel and the risks of leaving home.
4 levels of telemedicine
Telemedicine uses technology to connect patients and providers who are not physically in the same place. There are different types of telemedicine:
- Video visit: A live, two-way interactive video session in which the patient and the provider can see and hear each other. They can ask each other questions. Patients can present their symptoms to the provider, just as they would if they were in the office.
- Telephone visit: A live, real-time conversation in which an evaluation is done over the phone. The patient and the provider can hear each other. They can ask each other questions. Patients can describe their symptoms and providers can ask follow-up questions to more fully evaluate what the patient is experiencing. Then the provider can recommend a treatment plan.
- E-visit: A secure, password-protected exchange of written messages between the patient and the provider. It’s like an exchange of emails done through what is called a “patient portal.” Again, patients can describe their symptoms and providers can ask follow-up questions to more fully evaluate what the patient is experiencing. Then the provider can recommend a treatment plan.
- Virtual check-in: Material or recordings submitted by a patient and reviewed by a provider. usually to help determine whether an appointment is needed. Virtual check-ins are brief, 5 to 10 minutes in length.
If you are a current BayCare Clinic patient, please contact your provider to see whether a telemedicine visit is right for you.
If you don’t have a BayCare Clinic provider and are seeking treatment for a medical concern, please call our customer service team at 877-229-2273. We will direct you to the appropriate department, which will assess your situation and recommend how to proceed.
If you’ve been scheduled for a video telemedicine visit
Connect remotely with your BayCare Clinic provider using the following technologies.
The software you will use is determined by the clinic location that will perform your video visit. If you are unsure which software and process to follow to prepare for your video visit, please contact your provider’s office.
Zoom Telemedicine Users
Prepare for your visit:
Click here to test the connection on the device you'll use for your video visit.