Proxy and Dependents

 

If you’re responsible for someone else’s health care, you can request proxy access to their medical records.

How can I request access to a child’s medical information?

Proxy access to a child’s medical record can only be granted to a child’s parent or legal guardian. You can request access through your myBayCare account.

 

Due to state and federal regulations, BayCare Clinic limits online access to the records of children ages 12-17. For children ages 12-17, myBayCare will only allow you to view immunizations, allergies, family history, and past appointments, and to send a message to the child’s provider. After visit summaries for any visit, medication lists and the ability to request refills for your child aged 12-17 are not available. 

• Click Menu and scroll to Request Family Access.
• Select Child Proxy and follow the prompts. Or you can provide us with a signed copy of the child proxy access form. Access is generally available within a few business days. 

How can I request access to an adult’s medical information?

To access the record of an adult, if you do not have Power of Attorney, the adult will need to grant you access to their medical record by completing the proxy invitation form.

 

If you do have Power of Attorney, complete the authorization proxy access form to request access to their records.

 

If you have legal authority to make decisions for another person, you will need to provide a copy of the legal documentation (such as Power of Attorney).

 

Why do I need proxy access if I’m already the Power of Attorney?

While Power of Attorney lets you make certain decisions about another person’s health care, proxy access allows you to view their medical information within myBayCare.

  

How can I see the accounts I’m proxy for?

Click on your name to see a list of names for which you have proxy access and select the name of the person whose account you’d like to access.

 

Why can't I see the medical information if I’m their proxy?

There are a few reasons you may not be able to see their information:

• We may not have the correct authorization forms on file for you to see that person’s records.
• Your access expired because your child turned 18 years of age.
• If you’re proxy to an adult, they may have revoked your access.

If you don’t see your child’s account listed, go to Menu and scroll to Request Family Access, select Child Proxy

 

Can I grant someone proxy access to my account?

Yes, you may grant Proxy Access to another individual by selecting Give Access.  Please note that your proxy will be able to view all medical information available in myBayCare, which may include records from Advocate Aurora Health providers and other providers using the same Epic platform. 

 

If these suggestions don’t resolve the problem, contact the myBayCare support team or call us toll free at 1-855-642-6903.