Messaging and Notifications


Information About Messaging and Notifications

How do I view my messages?

Click Messages to view conversations. Any unread messages will be displayed in bold.


How do I send a message to my provider?

Select Messages and click Send a Message. Select Medical question and follow the prompts. If you would like to attach a photo to your message, select the paperclip icon and attach it. When sending a photo via myBayCare, remember that the image will be added to your electronic health record, so it should be related to your medical condition.  There can be limits to the file size of images that are uploaded.


When can I expect a reply to a message?

Generally, you can expect a reply within 2 business days. If your question requires a same-day response, please call your provider’s office. 


Why is my provider’s name not listed so I can send them a message?

A provider will not appear unless you’ve seen them in the last three years, or you have an appointment with that provider in the next 30 days. Or your provider may not have messaging enabled through myBayCare. If you're unable to message your provider, call their office directly.


How do I know the messages I send are secure?

BayCare Clinic complies with all Health Insurance Portability and Accountability Act (HIPAA) security requirements to ensure your protected health information is secure. Messages sent through myBayCare are sent via a secure connection directly to your care team.


Why does myBayCare time out when I’m typing my message?

The Health Insurance Portability and Accountability Act (HIPAA) requires an automatic timeout for your security. Before a timeout occurs, you’ll get a two-minute warning message to let you know time is almost up.


What triggers email notifications?

You may receive email notifications related to:

  • New messages from your provider
  • New or updated test results
  • Health maintenance reminders
  • Filled prescriptions
  • Requested medical records
  • Wait list offers

If these suggestions don’t resolve the problem, contact the myBayCare support team or call us toll free at 1-855-642-6903.