Usernames, Passwords & Security FAQs

When I try to sign in to myBayCare, I get a message that says "Invalid username or password." What should I do?

• Remember that the password field is case sensitive. Double check to make sure your Caps Lock key is not engaged.
• Make sure you’re not entering extra spaces in either the myBayCare username or password fields.
• Try recovering your username or resetting your password by choosing the “Forget Username?” or “Forgot Password?” links beneath the green Sign In button.

If these suggestions don’t resolve your issue, please email the myBayCare Support Team at customerservice@baycare.net or call us at 920-405-5384 with your name, address and date of birth.

 

I forgot my username. How do I find it?

If you’ve forgotten your username, complete the following steps:

• From the main myBayCare sign in page, select the Forgot Username? link beneath the green Sign In button
• Complete the form to recover your username
• You’ll need your first and last name, date of birth and zip code to complete the recovery process

If you have an email address on file with us, your username will be emailed to that email address.

 

I forgot my password. How do I find it?

• From the main myBayCare sign in page, select the Forgot Password? link beneath the green Sign In button
• Enter your username, date of birth, and correctly answer your security question.
• Your security question answer must exactly match what you entered when you set up your account.
• Once you’ve correctly answered your security question, you’ll be able to enter a new password.

If you can’t remember the answers to your security questions, or if you’ve been locked out of your account due to too many failed password attempts, email the myBayCare Support Team at customerservice@baycare.net or call us at 920-405-5384. Please be ready with your name, address, and date of birth.

 

How do I change the email address I use for myBayCare?

• Sign in to myBayCare using the current email you have on file with us
• In the top navigation bar, select Settings > Notifications
• Under Notification Settings, click the green pen icon to the right of your email address
• Enter your new email address and click the green checkmark icon

How do I change my password?

• Sign in to myBayCare using your current password (If you don’t remember your password, see the “I forgot my password. How do I find it? FAQ above)
• In the top navigation bar, select Settings > Security Settings
• Under Change Password, enter your current password and your new password
• Confirm your new password then click Save

How do I change my security questions/answers?

• Sign in to myBayCare
• In the top navigation bar, select Settings > Security Settings
• Under Change Security Question/Answer, enter your current password
• Create your own security question and enter it in the New Question box (your question is not case-sensitive and there is no character limit)
• Fill in the answer to your question in the New Answer box

Still have questions?

You can also email the myBayCare Support Team or call us toll free at 1-855-642-6903.