COVID-19 Alert: FAQ’s and information from BayCare Clinic.
Telemedicine: Information and visit preparation.
If these suggestions don’t resolve your issue, please email the myBayCare Support Team at email the myBayCare Support Team or call us toll free at 1-855-642-6903 with your name, address and date of birth.
If you’ve forgotten your username, complete the following steps:
If you have an email address on file with us, your username will be emailed to that email address.
If you can’t remember the answers to your security questions, or if you’ve been locked out of your account due to too many failed password attempts, email the myBayCare Support Team or call us toll free at 1-855-642-6903.
Sign in to myBayCare using your current password (If you don’t remember your password, see the “I forgot my password. How do I find it? FAQ above)
From the Profile menu, select Security Settings.
Under Change Password, enter your current password and your new password.
Confirm your new password then click Save.
If you’re unable to sign in to your myBayCare account or if you’re receiving an “account disabled” message, it could be because:
You’ve entered incorrect sign in information too many times in a row — Our system only allows 5 failed attempts before locking you out. These attempts are cumulative, so if you try to sign in Monday then try 4 more times Friday, it will still count as 5 failed attempts. This is true no matter how much time has passed between sign in attempts.
Your browser has saved an outdated password — Try entering your password instead of using the saved auto-fill password.
Your password or username is incorrect — You may be typing in the wrong username and/or password when trying to sign in. Try using the Forgot Username? or Forgot Password? links beneath the Sign In button to reset or recover your information.
If you’re getting a redirect loop, make sure cookies and JavaScript are enabled in your browser.
You can also try clearing your browser cache to solve the problem.
BayCare Clinic has always maintained pride in exceeding Health Insurance Portability and Accountability Act (HIPAA) security requirements. We ensure your identity and personal information are safe and secure.
When you send a message to your doctor’s office, your message is sent over a secure connection directly to your care team.
You can also email the myBayCare Support Team or call us toll free at 1-855-642-6903.