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Proxy / Dependent Care FAQs
How do I access my dependent or proxy's record through myBayCare?
- Sign in to myBayCare
- In the top navigation area, you’ll see colored icons for each account you have access to.
- Hover over the icons until you see the name of the dependent whose account you’d like to access.
- Click on the name of the person whose account you wish to view.
- You’ll then be able to see their myBayCare account information.
How can I request access to a family member’s medical information in MyAdvocateAurora?
Before you can view a family member’s information, you’ll need to obtain proxy access for their account.
Depending on your relationship to the patient, you’ll need to provide us with one of three types of documentation:
- For access to an adult patient’s record — The patient will need to give you permission to view their medical records in myBayCare. The patient needs to provide us with a signed copy of the myBayCare Delegated Access Form and proof of their identity. These documents can be mailed, faxed, emailed or brought to an Advocate Aurora facility in person.
- If you have legal authority to make care decisions for another adult patient — In addition to the myBayCare Delegated Access Form, you’ll need to provide us with a copy of applicable documentation (such as Power of Attorney).
- For access to a minor dependent's record — You may provide us with a signed copy of the child proxy access form , or request access through your myBayCare Aurora account. Simply select the Request access to your child’s record quick link in the right-hand navigation bar and follow the on-screen prompts. Account access should be available within 5 business days.
You can mail, fax or email your signed proxy documents to:
Aurora Health Care
P.O. Box 090996
Milwaukee, WI 53224
Fax: 414-979-2717
Email: MyAdvocateAuroraSupport@aah.org
Why do I need proxy access if I’m already the Power of Attorney?
While Power of Attorney lets you make certain decisions about a child or dependent’s health care, proxy access allows you to view their medical information within myBayCare.
You can request proxy access for your minor dependent through your myBayCare account. Simply click the Request access to your child’s record quick link in the right-hand nav bar and follow the on-screen prompts.
What information can I see in myBayCare once I have access to my family member's account?
A full view is available for dependents between the ages of 0-11 and for adults 18 and older. A limited view is available for dependents between the ages of 12-17. The limited view provides access to information regarding allergies, customer service requests, histories, and immunizations.
Why can't I see my child's complete health information on myBayCare?
Due to state and federal regulations as well as corporate policy, Advocate Aurora limits online access to 12–17-year-olds’ patient records. For children 12–17, MyAdvocateAurora will only allow you to view immunizations, allergies, family history and past appointments as well as message your dependent’s provider. However, after visit summaries for any visit, medication lists or the ability to request refills for your dependent aren’t available.
Still have questions?
You can also email the myBayCare Support Team or call us toll free at 1-855-642-6903.