COVID-19 Alert: FAQ’s and information from BayCare Clinic.
Telemedicine: Information and visit preparation.
There are a few reasons your doctor might not be showing up:
If you’re unable to message your doctor through myBayCare, please call their office directly.
If the provider closes the message before you can send your response, you won’t be able to reply to the original message. You’ll then need to create a new message.
The Health Insurance Portability and Accountability Act (HIPAA) require us to build an automatic timeout into our system for your security.
We have expanded this timeout from 10 minutes to 20 minutes. Before it occurs, you’ll get a two-minute warning message to let you know time is almost up.
To view messages you’ve received:
To view your sent messages:
Generally, you can expect to receive a reply within 2 business days. If your question requires a same-day response, please call your provider directly.
For life-threatening emergencies, dial 911 immediately.
BayCare Clinic has always maintained pride in exceeding Health Insurance Portability and Accountability Act (HIPAA) security requirements. We ensure your identity and personal information are safe and secure.
When you send a message to your doctor's office, your message is sent over a secure connection directly to your care team.
Your health care provider may add comments to your test results after they’ve been released to you. If this happens, you may get an email notification letting you know you have updated test results.
Any results that have changed since you last viewed them will be listed as [Updated] in your account. You can access your test result list in myBayCare under Health> Test Results. If your provider has added comments to a particular test, they will appear at the top of the page.
To manage your notifications and turn off prescription ready notifications:
You may receive email notifications related to:
You can also email the myBayCare Support Team or call us toll free at 1-855-642-6903.