Appointments FAQs


Can I make an appointment with a doctor I've never seen before?

If you would like to see a BayCare Clinic provider, and it is your first time seeing a BayCare Clinic provider, search for a Doctor or Provider and request an appointment through BayCare Clinic's website.


If you would like to make an appointment with an Aurora provider please use myAdvocateAurora


If I’ve seen a provider in the last year, can I request an appointment with them?

Yes. You can request an appointment with a provider if you’ve seen them in the last year. To do so, use the messaging system in myBayCare. Simply send a message to the provider, and the clinic will reach out to you with appointment availability to schedule your next visit.


Why am I unable to schedule a radiology appointment?

With the exception of simple screening mammograms, it’s not possible to make radiology appointments online through myBayCare. This is due to the complex nature of most radiology appointments and the special instructions that go along with each appointment.


Contact the radiology clinic directly to make an appointment. If you’re unsure which clinic you should contact or have other questions, call your doctor’s office.


Why am I unable to schedule a lab appointment?

At this time, it’s not possible to make a lab appointment online through myBayCare. You’ll need to contact the lab to make an appointment or call your doctor’s office for assistance.


Why am I unable to schedule an appointment for my child ages 12 to 17 years old?

Due to state and federal regulations, as well as BayCare Clinic's corporate policy, we limit online access for 12 to 17-year-old patient records. For children aged 12-17, myBayCare access is limited to viewing allergies, histories, immunizations and customer service requests.


If you’d like to schedule or cancel an appointment for your 12 to 17-year-old, please call your provider directly.


How can I cancel an appointment?

  • Sign in to myBayCare
  • In the top navigation bar, select Visits > Appointments & Visits
  • Select the visit you’d like to cancel
  • Click the red Cancel button
  • Choose your reason for canceling
  • Click Confirm Cancellation

Why are some appointments listed as To-Do items?

Appointments listed as To Do items in My Plan of Care are recommended based on your age, gender and health history.


Still have questions?

You can also email the myBayCare Support Team or call us toll free at 1-855-642-6903.