MyBayCare FAQ

When should I use myBayCare?

myBayCare is a great way to manage your overall health. Use it to message your provider, get non-urgent medical advice, view test results, get prescription refills, and more.

 

If you need same-day medical advice, please call your clinic directly.

 

If you're experiencing a life-threatening emergency, dial 911 immediately.

 

Why myBayCare?

At BayCare Clinic, one of our goals is to make things as simple as possible for you. One way we are doing that is with myBayCare.

 

We created myBayCare to provide both providers and patients complete access to their health records. With myBayCare, all of our doctors, hospitals, and clinics are on one system. If you see two doctors at two different places, your information will end up in one place: on your electronic health record. So you can easily access the information you need, all in one place.

 

When designing myBayCare, we wanted to make sure it was easy to use and that it provided helpful information. We've added features for you to easily view upcoming appointments, order prescription refills, message your provider, and more.

 

Is my personal health information secure?

Yes, myBayCare is a secure environment. For more information, please see BayCare Clinic's Privacy Policy.

 

Where do I start with myBayCare?

Reading the FAQs is a good first step.

 

Once you're ready to try out myBayCare:

  • Go to https://my.baycare.net/ and click Sign Up Now to register for a myBayCare account.
  • Enter the activation code provided during your visit.
  • If you don’t have an activation code, you can Create a myBayCare Account by answering a few questions about yourself.
  • We’ll use your answers to connect your new account with your existing medical record.

What if I don't have an email account?

You will need an email account to access myBayCare and receive updates through the system. If you don’t have an email address, you can create a free email account with Google, Yahoo and many other sites.

 

Can I access myBayCare through my tablet or mobile device?

You can access myBayCare through your mobile device by downloading Epic’s MyChart app. Go to the App Store (iOS) or Google Play (Android) to download the app, then select BayCare Clinic as your provider.

 

You should also be able to download our app on your iPad, or on any Android tablet that has the Google Play store.

 

Download myBayCare for Android

Download myBayCare for iOS

 

Who can sign up for myBayCare?

Anyone 18 and older can sign up for myBayCare.

 

Will all of my information transfer to myBayCare when I register?

All of your information should transfer to myBayCare. However, there are times when some information may not transfer. If you experience this, you can send us a message from within your myBayCare account by going to "Messaging" at the top of the screen and from the dropdown menu select "Ask Customer Service" or call us at 920-405-5384.

 

To add missing medications or to update your medication list:

  • Contact your doctor through the Get Medical Advice feature available in myBayCare by going to "Messaging" at the top of the screen. From the dropdown menu select "Message Your Provider", then click on "Get Medical Advice".
  • If you have difficulty messaging your doctor directly, email the myBayCare Support Team at customerservice@baycare.net or call us at 920-405-5384.

Miscellaneous FAQs


 

Why can't I use my browser's navigation buttons while using myBayCare?

Use of your browser’s navigation buttons may cause myBayCare to log you out automatically. Instead of using your web browser’s “back” and “forward” buttons, use the navigation tabs provided within the myBayCare site to page forward and backwards.

 

I was interrupted while using myBayCare. When I returned to the myBayCare website, I found that I was signed out. What happened?

For security reasons, myBayCare automatically times out after 20 minutes of inactivity. As an added precaution, and to protect your privacy, please sign out of myBayCare whenever you leave your computer.

 

I was signed out of myBayCare while using it. What happened?

Your myBayCare session will automatically time out after 20 minutes of inactivity. A warning message will display after 18 minutes of inactivity.

 

If you were signed out before 20 minutes had passed, myBayCare may have been unavailable due to system maintenance (generally, we try to perform system maintenance in the early morning hours, between midnight and 5 a.m.).

 

If you were automatically signed out, please wait 5-10 minutes before signing back in.

 

I’m having trouble with the myBayCare mobile app. What should I do?

Not all myBayCare features are available on the mobile app. If you’re having trouble using a particular feature through the app, try using our website instead.

 

Still have questions?

You can also email the myBayCare Support Team at customerservice@baycare.net or call us toll free at 920-405-5384 .

© 2017 BayCare Clinic. All Rights Reserved.

164 N. Broadway Green Bay, WI 54303