Contact Lens and Optical

BayCare Clinic Eye Specialists offers a full line of eyewear and contact lens services

We have full-service optical departments at our locations in Green Bay, Manitowoc and Oconto Falls.

 

If you are buying contact lens or glasses, view our terms and conditions:

Buying contact lens? View our purchase terms and conditions

Buying glasses? View our purchase terms and conditions 

 

What kinds of eyewear are available?

Our optical department offers a large selection of frames for prescription eyewear, including:

• Adult frames
• Children’s frames
• Fashion and designer frames
• Sport frames
• Sunglasses with sufficient UV protection for eye safety
• Specialized frames that include work safety eyewear, swim goggles and recreational frames

Our optical specialists also fit specialty prescriptions such as progressive no-line multifocal lens, as well as strong prescriptions.

 

Our staff can help find the right kind of eyewear for any home, work or recreational setting.

 

What kinds of contact lens are available?

Our optical department offers a large selection of prescription contact lens, including:

• Soft daily wear
• Frequent replacement
• Disposable
• Gas-permeable
• Multifocal
• Monovision near- and distance-vision bifocal

What kinds of therapeutic contact lens are available?

Our optical department can design and prescribe therapeutic contact lens to treat and manage a wide range of eye conditions. They include contact lens for:

• Astigmatism
• Eye injuries
• Keratoconus
• Corneal transplants
• Orthokeratology, for nearsightedness

What other kinds of contact lens are available?

Our optical department also offers tinted and cosmetic contact lens.

 

Buying contact lens? Purchase terms and conditions

Because contact lens are customized for each person, we’ve established some guidelines for obtaining them from BayCare Clinic Eye Specialists.

 

How often must my lens and eyes be evaluated?

People who wear contact lens should have a contact lens evaluation every year. They also should have a complete eye exam every year or every two years as recommended by their doctor. People who use extended wear and disposable contact lens should be evaluated more frequently.

 

Will I be charged for follow-up visits?

People who are fitted with contact lens and who have paid a fitting fee will get free follow-up visits throughout the 45-day warranty period.

 

People who order replacement contact lens will get one free follow-up visit to check the new contact lens. Any evaluation or other office visit beyond the original fitting date will be billed.

 

What is the billing policy?

Contact lens and evaluations must be paid in full at the time of service. Most insurance companies don’t cover these expenses. Insurance information will be collected on the day of your evaluation. Exams, office visits and contact lens can be billed to insurance upon request.

 

The cost of the contact lens evaluation, contact lens and contact lens follow-up visits are separate charges from the medical eye exam with your doctor.

 

Are refunds available?

People who are fitted for contact lens are charged a fitting fee and a material fee. If you are not satisfied with your contact lens, we will refund the material fee within 45 days. There are no refunds on professional fees or replacement contact lens.

 

Can I take my prescription elsewhere?

If contact lens have been fitted by our optical staff, and you have returned to be checked to verify the lens fit, the contact lens prescription can be released to you or to a licensed practitioner responsible for follow-up care. That prescription is valid for one year from the final lens fitting.

 

Buying contact lens after cataract surgery?

Read important information for patients with Medicare or Medicare Replacement plans

 

Buying glasses? Our purchase terms and conditions

Prescription Changes

If your prescription changes within six months of ordering your eyeglasses from our optical department, the lens will be updated to your new prescription at no additional charge to you.

 

Glasses

Upon ordering your glasses, a deposit of 50% of the estimated amount you will owe (after insurance if you have insurance coverage) is required. The balance is due when you pick up your new glasses.

 

New Progressive (no-line) Lens Wearers

If you are newly fit with progressive lens, it may take some time to adjust to the new type of lens. You have up to 60 days from date of order to wear your new progressive lens. If you are not comfortable with the progressive lens, we will refit you into a single vision, bifocal or trifocal design lens at no additional charge; there will be NO refund for any price difference.

 

Previously Worn Frame

Placing new lens in your current or old frame will be done at your risk. We use great care in the fabrication process, but breakage can occur. BayCare Clinic Eye Specialists is NOT responsible for breakage of your current or old frames.

 

Re-Style

In the event you are unhappy with your frame style selection, we offer a one time, 30-day exchange for the frame style and we will place the lens in the new frame free of charge. You will be charged for any increased cost of the new frame and NO refund will be issued for other price differences.

 

Warranty Replacement

Eyeglass frames and lens covered under breakage or scratch warranty*, include a one-time replacement for the warrantied product that is valid up to one-year from date of purchase. This is not an unlimited replacement policy. The lens will be replaced with the original prescription and lens type.

 

Refund Policy

Any eyeglass purchases* may be returned within 60 days from the date of purchase for a full refund of the purchase price. *Frame must be in like new condition to be accepted for refund. No refunds will be issued after 60 days.

 

Buying glasses after cataract surgery?

Read important information for patients with Medicare or Medicare Replacement plans