Randy’s story: ‘Unbelievable’ hearing aid

Monday, June 7, 2021

By: Femi Cole

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Randy Tremble enjoys a good bargain, but he knows you get what you pay for when it comes to hearing aids.


Tremble, who is in his 60s, has had hearing loss for about a decade. It’s likely the result of years of shooting guns and using a chainsaw without ear protection, he says. He also has “kind of a tinnitus,” a constant ringing or buzzing in the ear.


He sought the expertise of Hearing Center BayCare Clinic after experiencing a series of mishaps with his hearing aids.


While on vacation in Florida, Tremble jumped into a swimming pool with his non-water-resistant hearing aids. Luckily, they weren’t damaged.


Shortly after returning home, his daughter’s new dog gnawed on one of his hearing aids, destroying it.


“You couldn’t even tell it was a hearing aid,” he says with a laugh.


Tremble tried finding suitable replacements for his damaged hearing aid.


“Nothing was good,” he says.


Tremble found a promotion for hearing aids at a membership-only retail store. He took advantage of the bargain, buying another set of Phonak hearing aids.


“Free hearing test, blah, blah, blah, right?” he says. “They had Phonak in there but they just steered me to (their) brand because they’re cheaper … They’d just turn on, they’d turn off, they’d turn on, they’d turn off, all by themselves.


“I kept thinking … they needed batteries,” he says. “I kept popping batteries in like a kid with candy.”


Tremble brought the hearing aids back to the store. “They checked them. They said, ‘Oh, everything’s fine.’”


A family member urged him to visit Dr. Andrea Federman at Hearing Center BayCare Clinic for help.


“She did another test, went through the whole test … and then she introduced me to the new latest and greatest Phonak brand,” Tremble says. “I said, well, I had them before and they were good until puppy dog took care of them.”


Federman’s expertise and guidance helped Tremble end his hearing aid woes by taking his personal preferences and needs into consideration, tailoring a plan to meet those needs and providing instruction and follow-up care to ensure that he was getting the best possible performance from his new investment.


“Very thorough, said exactly what she was going to do,” Tremble says. “Went through the hearing aid, all the possibilities it can do.”


Tremble is especially thrilled with his new Phonak hearing aid’s Bluetooth capabilities, including the ability to connect wirelessly to his TV.


“I can have (the TV) turned down to zero in the house and I can listen … through the Bluetooth. It’s unbelievable,” he says.


As for ever purchasing bargain hearing aids again?


“It’s like everything. If it’s too good to be true, it usually is,” he says.


Dr. Andrea Federman sees people in Green Bay. To request an appointment, call 920-288-8230 or do so online.


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BayCare Clinic,, is the largest physician-owned specialty-care clinic in northeastern Wisconsin and Michigan’s Upper Peninsula. It is based in Green Bay, Wisconsin. BayCare Clinic offers expertise in more than 20 specialties, with more than 100 physicians serving in 16 area communities. BayCare Clinic is a joint partner in Aurora BayCare Medical Center, a 167-bed, full-service hospital. Follow BayCare Clinic on Facebook and Twitter.